Terms and conditions
The terms that apply to using this website and to orders placed through it.
This website is operated by Butterfly Import Export Pty Ltd (ABN 30 167 641 572), 26/274-276 Hoxton Park Rd, Prestons NSW 2170 ("we", "us"). By using the website or placing an order you agree to these terms, together with our Privacy Policy and Delivery and returns page.
Prices and GST
- Prices are in Australian dollars and are shown before GST, as is usual for wholesale. GST is added to each item at checkout and shown separately; the total you pay includes GST. Delivery prices include GST.
- Products are sold by the carton, box, roll or pack shown on each product page.
- Prices and stock can change without notice. If a product is unavailable or a price was shown in error, we will contact you and you may cancel for a full refund of anything you have paid.
Orders and payment
- An order is accepted when we confirm it or dispatch it.
- Direct bank transfer: please use your order number as the payment reference. Orders are dispatched once your payment has cleared.
- Card payments are processed by Stripe, and PayPal payments (when offered) by PayPal, on their own secure pages. We never see or store your full card details.
- Pay when you pick up: available only for orders you collect from our warehouse.
Delivery
- Delivery options and prices for your postcode are shown at checkout. For addresses outside our set delivery areas, freight is quoted by email after you order and paid separately; you may cancel for a full refund if you do not accept the quote.
- Pallet rates cover one standard pallet up to 2.4 m high. Larger orders are quoted.
- Delivery times are estimates. Please check your goods on arrival and report any damage or shortage within 7 days.
Product rules in your state
Rules on single-use plastics and plastic bags differ between states and territories. You are responsible for checking that the products you buy can be supplied or used in your state and business. Ask us if you need help choosing an alternative.
Using this website
- The information on this website is for general information and may change without notice. Product photos are a guide: packaging and colours can vary between batches.
- The website's content, design and graphics are owned by or licensed to us and may not be copied without permission.
- Links to other websites are provided for convenience only; we are not responsible for their content.
Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.
Governing law
These terms are governed by the laws of New South Wales, Australia.