Delivery and returns
Australia-wide delivery, from a few boxes to pallets or containers, or free pickup from our Prestons warehouse.
Enter your postcode in the cart or at checkout and the store shows every option for your address, with the price. Delivery prices include GST.
| Where | Price |
|---|---|
| Sydney (postcodes 2000 to 2249, 2555 to 2574, 2740 to 2786) | $7.95 per carton, free for orders of $300 or more before GST |
| Melbourne, Brisbane, Adelaide, Canberra and the major east-coast cities (Gold Coast, Sunshine Coast, Newcastle, Central Coast, Hunter, Wollongong) | $9.95 per carton |
| One pallet to Melbourne, up to 2.4 m high, forklift on site | $90.00 |
| One pallet to Melbourne or Brisbane, up to 2.4 m high, no forklift needed | $140.00 |
| Everywhere else, including Perth, Darwin, Hobart, Cairns and country areas | Freight quoted after you order |
| Pickup from 26/274-276 Hoxton Park Rd, Prestons NSW 2170 | Free |
Sydney
Same day delivery to Sydney when you order before 11am. Orders of $300 or more before GST are delivered free.
Freight quotes
For addresses outside our set delivery areas, checkout shows Freight quoted after you order. We price the freight for your order and address and email it to you before anything is dispatched; freight is paid separately from the goods. Special discount rates apply to city and country areas across Australia, and overnight freight is available to many areas. If you do not accept the freight quote you can cancel the order and we refund anything you have paid.
Pickup
Choose pickup at checkout and collect from our warehouse at 26/274-276 Hoxton Park Rd, Prestons NSW 2170, Monday to Friday, 9am to 5pm. There is free parking and a loading bay. We call you when your order is ready, and you can pay when you collect.
Big orders
Ordering by the pallet or the container? Ask for a quote and we will price the goods and the freight together.
When your order arrives
Please check your delivery when it arrives and tell us within 7 days if anything is damaged or missing, through the contact form or on (02) 8798 2242, with your order number and a photo of any damage. Do not use food packaging from a carton that arrives damaged or contaminated.
Returns and refunds
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If something is faulty, damaged or not what you ordered, you can choose a refund or a replacement for a major problem; for a minor problem we will replace it within a reasonable time.
Our prices are wholesale prices, so change-of-mind returns are not guaranteed. We may accept one if you ask within 14 days of delivery, the cartons are unopened and in saleable condition, and you arrange the return freight. Refunds go back to the original payment method.