Privacy policy
How we collect, use and protect your personal information.
This policy explains how Butterfly Import Export Pty Ltd (ABN 30 167 641 572) handles personal information. We respect your privacy: the information you give us is used only by Butterfly Import Export Pty Ltd to run your orders and is not sold or passed on except as described below. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
- Orders: your name, business name (if any), email address, phone number, delivery address, the products you order and any notes you add.
- Messages and quote requests: the details you type into our contact and quote forms.
- Payments: card payments are handled by Stripe on its own secure page. We receive a confirmation and a payment reference, never your full card number. Bank transfers are matched by your order number.
- Technical information: your IP address and basic browser details, which we use to prevent fraud and spam.
How we use it
- to process, deliver and support your orders, including quoting freight and arranging pickup;
- to answer your messages and quote requests;
- to send you emails about your order (we do not send marketing emails unless you have asked for them);
- to protect the site and our customers from fraud and abuse; and
- to meet our legal obligations, such as tax records.
Who we share it with
Only what is needed, with the businesses that help us run the store: the carriers that deliver your order, our payment provider, and our website and email hosting providers. We do not sell or rent personal information.
Cookies and your browser
The store keeps your cart and checkout details in your own browser (local storage) so they are still there when you come back. A session cookie is used for security when you check out. The store does not use advertising or analytics cookies.
Storage and security
Order and message records are stored on secured servers in Australia, and access is limited to the people who need it to run the store. Our payment provider may store information outside Australia.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, through our contact form or by calling (02) 8798 2242. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).