Frequently asked questions

No. Add products to your cart and check out with your name, email and phone number. Businesses and the public pay the same wholesale prices, and every order gets a private status page.

Product prices are shown before GST, as is usual for wholesale, with the price including GST underneath. GST is added at checkout and shown on your order. Delivery prices include GST.

Most products are sold by the carton. Each product page shows what is inside, for example 1,000 cups in 20 sleeves of 50, or 480 plates per box, and the price per piece.

Yes. Send your list through the bulk quote form and we will price the goods and the freight together.

Our new store does not use logins. If you need a copy of an older order or invoice, send us a message with your name and order number and we will send it to you.

Sydney delivery is $7.95 per carton, GST included, and free for orders of $300 or more before GST. Order before 11am for same day delivery.

Yes. Melbourne, Brisbane, Adelaide, Canberra and the major east-coast cities are $9.95 per carton, and we have pallet rates to Melbourne and Brisbane. For every other area we quote freight after you order and email you the price before anything is dispatched.

Yes, pickup from our warehouse at 26/274-276 Hoxton Park Rd, Prestons is free, Monday to Friday, 9am to 5pm. There is free parking and a loading bay, and you can pay when you collect.

You can cancel the order and we refund anything you have paid.

Please tell us within 7 days of delivery through the contact form or on (02) 8798 2242, with your order number and a photo of any damage.

By direct bank transfer using your order number as the reference, by credit or debit card through Stripe, or in person when you pick up.

Bank transfer orders are dispatched once the payment has cleared. Card orders are dispatched once the payment is confirmed.

Your order confirmation shows the GST, our ABN and our business details. If you need a formal tax invoice, send us a message with your order number.

Rules on single-use plastics and plastic bags differ between states and change over time, so please check what applies to your business before you buy. Our sugarcane, kraft and wooden products are popular alternatives.

Bagasse is the fibre left over after sugar is extracted from sugarcane. It is pressed into plates, bowls and clamshell containers.

Faulty or incorrect goods are covered by the Australian Consumer Law. Change-of-mind returns of unopened cartons may be accepted within 14 days at our discretion. See Delivery and returns for details.

Yes. We are an importer and wholesaler and are looking for distributors in every state. Use the contact form and choose "Trade, bulk or distributor enquiry".